Head of Technical Operations

Job description

Do you love technology, and get excited by the impact it can make on scaling a business? Are you known for creating efficiencies in operations through automation and software, while keeping a forward-thinking view on the long-term scalability and security of the technical infrastructure? Are you the rare and valuable combination of entrepreneurial and organized with a broad understanding of business operations, passionate about the customer (member) experience, and the person people approach for help when they are struggling with troubleshooting?

If this describes you, you may be a great fit as Head Of Technical Operations. In this role, you’d own the platform that provides our multi-year subscription customers a way to build and grow a tech-enabled business they love and can run with ease, as well as the internal technical ecosystem we use to run all our business operations. 

We transform how family-law attorneys (estates, life, legacy, business) practice law, providing them with a proven business model to serve families and small business owners as a trusted advisor, while reclaiming their humanity, embracing authentic relationships, having full control over their income and their calendars, and creating a life and law practice they love.

What you can expect from us:

  • Flexibility and 100% remote work with an established, high-achieving (4 years in a row Inc. 5000), experienced, and fun team.

  • A culture that doesn’t just tell you, but rather shows you that we care about you, and that we support your fully integrated life.

  • Ability to work with a team of smart and caring professionals who exemplify our values: Be Badass, Walk the Talk, We Rise, You Matter, and Build Legacy.

  • A commitment to professional development and support for your growth.

  • Comprehensive benefits including 401(k) matching, Dental, Vision, Medical, Life, and Long-Term Disability insurance, Employee assistance program, FSA/HSA options, and generous PTO.

What we’ll expect from you and what you'll be doing:

  • Owning our Accelerator Product platform, a collection of off-the-shelf technologies e.g. inbound digital marketing automation, practice/business management, scheduling software, etc. that we integrate and configure at scale for our niche market customers/members (members/subscribers) to efficiently manage their sales, marketing, and service delivery, and serving as the platform Subject Matter Expert (SME) with a variety of groups (our Sales and Marketing teams, Member Experience, Subscribers, etc.).

  • Continuously improving our internal and external business operations by using automation, workflow enhancements, etc. to create efficiencies throughout the organization.

  • Evolving our Accelerator product as well as our internal technical ecosystem / infrastructure for long-term scalability, security, and employee and member satisfaction as the need for changes to infrastructure, systems, updates, etc. arise.

  • Leading the teams that use existing SOPs to set up and support (customer service, technical troubleshooting, or more advanced configuration) members’ and employees’ systems.

  • Leveraging your strong organizational skills to maintain all internal and external documentation.

  • Troubleshooting issues that are escalated to you by your team.

  • Other duties as assigned.

Job requirements

  • A strong understanding and high learning aptitude for software that runs sales, operations, digital marketing automation, legal practice management software, and integrations.

  • Strong B2B service delivery, project leadership, and management experience required.

  • Lifelong learner constantly seeking to grow both personally and professionally

  • Familiarity with law, coaching, (or similar) practices) is helpful.

  • Understanding of product marketing (especially B2B subscription or productized services) as well as digital marketing and websites, with some and minimum five years experience with operational infrastructure around funnels, webinars, drip emails, sales scheduling, account management software ideal.

  • Authorization to work in the U.S.

  • Bachelor’s degree with business emphasis preferred, but not required.

Base salary of $140K-$190K depending on skills, years of relevant experience, performance, certifications, etc. plus bonus based on growth, customer retention, and CSAT, as well as the generous benefits listed above.

New Law Business Model is an equal opportunity employer and we value diversity at our company. We do not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.